Thursday, December 13, 2007


On the first day Christmas, I got ripped off by Levitz Furniture.

Let me explain. Back in September, I bought a new sofa and love seat combo. After searching high and low, I found an incredible deal at the aforementioned furniture store. Buy the sofa get the love seat free!!! I also paid for a ten year warranty covering the fabric (with three cats,I figured, what the hey). At that rate, the warranty would probably outlive the stupid furniture. I even made it simple for the store. I paid cash.

Ha! I'm such a good customer.

However, Daughter #2 (more to the point, Big Tim Bronco, her fiance) warned me against it. Vehemently. He had his own miserable experience with Levitz. But did I listen?

The sofa was delivered, no problems. Due to the sale, so I was told, the love seat was on back order, but I'd get it around Thanksgiving. Uhm, okay.

Shortly thereafter, it was announced in the local paper that Levitz was filing Chapter 11. I was concerned, but not so much. After all, I had paid for my stuff and I had a delivery date. I mean, they wouldn't stiff people who had already paid, right?


When I called to confirm the delivery date, I was suddenly told that due to a "production problem" in the warehouse, the love seat would now be delivered on December 6th. The friendly and helpful customer service rep assured me that I would get my love seat on that day, and also insisted that their filing Chapter 11 had no bearing on my order.

Like a fool, I kept the faith, even after I learned that not only was Levitz filing Chapter 11, they were also shutting their doors forever due to the trickle down effects of the sub prime mortgage mess. If people can't afford their homes, they sure as hell aren't buying new furniture.

Of course you know what happened. I spend all day waiting for my love seat that never arrives (and a delivery that Levitz, in their infinite wisdom, called to confirm the week before).

Royally pissed, I call the 800 number. The helpful and friendly rep is now replaced by a recording.

In desperation, I call the store where I bought the stuff. The staff is about as friendly as a rabid pit bull. When I complain to the store manager, the asshole blows me off by whining that everyone is in a lousy mood because they are all losing their jobs and infers that the day I get my love seat will be a cold day in Tahiti.

Adding insult to my injury, the very next day Levitz runs a full page ad in the local rag touting their tremendous "Going Out Of Business Sale" ! I fume at the absurdity. I can't get my free fucking love seat but they are still trolling for customers.

After days of dialing, I finally get ahold of a real live person in customer disservice, fat lot of good that did me. Now the story is that they are still getting merchandise, but they don't know if they will be able to fill my order and won't know for a couple of days, maybe.

But they are not able to fulfill my order because they are in Chapter 11.

Oh no. They can't fill my order because they are going out of business.

So I ask the harried and downtrodden customer disservice rep what is my recourse if they can't deliver my free love seat for which I have already paid for in cash (including delivery and that goddamn worthless warranty) she says to me, no kidding....

That I have to file a claim in Bankruptcy Court along with all the other creditors (i.e. suckers).

On the second day of Christmas I lost my mind.

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